Refund Policy

This policy explains when Edexcel College will refund a class fee or other payment made through edexcel.college, including card payments processed by OnePay. There is no physical product to return. The service you pay for is a scheduled class (and the related live session and recording access).

What you are paying for

Fees are charged in Sri Lankan Rupees (LKR) for teaching, live class access, and that lesson’s recording. The amount due is shown on the class page before you pay. A successful card payment or a bank slip confirmed by the office unlocks that access.

When we will refund

We will refund, or arrange a replacement class, when:

• the College cancels a class and does not offer a reasonable replacement;
• you were charged twice for the same class, or charged the wrong amount because of an error;
• a card payment succeeded but the office later confirms the class should not have been billed;
• you paid by card and then paid again in cash or by transfer for the same class, and the office confirms the duplicate.

Approved card refunds are sent back to the original card through OnePay. OnePay states that refunds usually appear on the card statement within 5–10 business days.

When we will not refund

• the student attended the class, or watched the recording, unless the office agrees otherwise;
• the student missed the class without a prior arrangement accepted by the College;
• you change your mind after payment for a class that still takes place;
• a bank-transfer slip was uploaded but never confirmed — in that case no card charge exists to refund, and access stays locked until a valid payment is confirmed.

Complaints about teaching are handled by the office. They are not an automatic card refund.

How to request a refund

1. Email info@edexcel.college, call +94 78 585 8585, or visit the College office during office hours.
2. Give the student name, class date, amount paid, and the payment reference or receipt if you have one.
3. We will reply within 3 working days with whether the refund is approved and how it will be paid.

Staff may also start a OnePay refund from the College office when a paid class is unmarked.

Chargebacks

If you dispute a card charge with your bank, tell the College first so we can check the record. Unjustified chargebacks may lead to the student account being suspended until the fee is settled.

Related pages: Terms and Conditions · Privacy Policy · Contact.

Last updated: 11 September 2026.